Effective Date: June 1, 2026
Saguaro Medical Transport (“Saguaro Medical Transport,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our non-emergency medical transportation (NEMT) services. Please read this policy carefully. By using our website or services, you agree to the practices described below.
Information We Collect
We may collect personal information that you provide directly to us, including your name, mailing address, email address, telephone number, date of birth, pickup and drop-off locations, appointment details, insurance or payment information, and any information you choose to provide when scheduling transportation, submitting a form, or contacting us. As a provider of medical transportation services, we may also receive limited health-related information necessary to safely coordinate your transport.
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. We may use cookies and similar technologies to operate and improve our website.
How We Use Your Information
We use the information we collect to schedule and provide transportation services, communicate with you about appointments and requests, process payments and coordinate with insurers or third-party payers, respond to inquiries, improve our services and website, maintain the safety and security of our operations, and comply with applicable legal and regulatory obligations.
HIPAA Notice
As a provider involved in medical transportation, certain information we handle may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its implementing regulations. We are committed to protecting the confidentiality of PHI and maintaining appropriate administrative, physical, and technical safeguards. We use and disclose PHI only as permitted by HIPAA, including for treatment, payment, and health care operations, or as otherwise required or permitted by law. Where applicable, our handling of PHI is also governed by our Notice of Privacy Practices, which may be provided separately. If a conflict exists between this Privacy Policy and our HIPAA obligations or Notice of Privacy Practices, the HIPAA requirements and Notice of Privacy Practices will control with respect to PHI.
How We Share Information
We do not sell your personal information. We may share information with service providers who perform functions on our behalf (such as scheduling, billing, or technology providers), with health care facilities and providers as necessary to coordinate your transport, with insurers or payers for billing purposes, and with governmental authorities or other parties when required by law or to protect the rights, safety, and property of our patients, staff, or company. Any third parties handling PHI on our behalf are required to maintain appropriate safeguards consistent with applicable law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with our legal, regulatory, and recordkeeping obligations, resolve disputes, and enforce our agreements.
Your Choices and Rights
You may request to access, correct, or update the personal information we hold about you, subject to applicable law. Depending on your jurisdiction, you may have additional rights regarding your information. To make a request, please contact us using the information below. You may also adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through our website. We may, however, provide transportation services to minors when arranged by a parent, guardian, or authorized health care provider.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at (480) 857-5906 or through the contact form on our website.